Initial contact: When I called to discuss my non-standard sewerage system and the challenges that it presented ( 120'+ between the rodding point and the city sewer ) their receptionist/dispatcher knew exactly what I needed ( the ability to run one drum of cable then add a second drum ). They quoted me a price for the call out and said that they would discussed the actual costs once they had seen the system ( I though this was completely fair since who knows what is down there! ) so we scheduled an appointment for later that morning.

The appointment: Dan and Mike turned up at the scheduled time, reviewed the sewer access and discussed every aspect of the costs ( including the charge for adding a second drum to the machine - which they had brought, always nice when folks turn up with ALL the equipment they needed! ). We agreed the price and they started work.

The work: It was obvious that Dan and Mike knew what they were doing and set about the task with gusto, the first 100' of 15/16" cable and its cutter were down in no time at all and then came the task of swapping the drums. You HAVE to see it to understand why they charge extra for it, even though the professional quality machines make it "easy" the weights involved are not trivial, its seriously back breaking work.

With the second drum attached it was back to business and 20' later they hit the roots blocking the sewer, through careful manipulation of the machine and some general grunt work pulling on the cable they had the blockage cleared and the drains flowing again ( what a wonderful sound it is to hear your drain clear! ).

The clean up and painful part: Getting the second drum wound up and off was just as back breaking as putting it on but they had it all out and cleaned away in no time....and the painful bit..well it was not that painful, since they were so efficient the totally cost was VERY reasonable.

Summary: Nice to find a professional business who can not only do what they say they can but can do it quickly and effectively.